Sheila Heen is the founder of Triad Consulting Group, a lecturer at Harvard Law School, and author of the New York Times bestsellers Difficult Conversations and Thanks for the Feedback. Heen has spent the last twenty years developing negotiation theory and practice with the Harvard Negotiation Project. She has appeared on radio and television shows including Oprah, the G. Gordon Liddy Show, the Diane Rehm Show, Fox News, and CNBC’s Power Lunch.