Redeeming Conflict

Redeeming Conflict

12 Habits for Christian Leaders 

Author: Ann M. Garrido

Foreword by: Sheila Heen

Price: $15.95

Format: Paperback

Pages: 288

Trim size: 5 x 7 inches

ISBN: 978-1-59471-613-3

Imprint: Ave Maria Press

On-sale date: March 11, 2016

More Ministry and Pastoral Planning, Small-Group Resources, Spirituality


It seems counterintuitive: conflict can be a blessing. But Catholic theologian and conflict mediator Ann M. Garrido identifies conflict as a potentially fruitful exchange that arises from living and working together in the diverse world God created. Garrido, author of the bestselling Redeeming Administration, offers twelve practical habits for responding to conflict, pairs each habit with a spiritual companion from history, and offers questions and prayers for growth.

In Redeeming Conflict, Ann Garrido explains that conversion comes through conversation, that there is a difference between “the truth” and “my truth,” and that you should  be curious and practice “Pentecost listening”—or empathic listening—even if you think something is way off base.

Garrido will help Christian leaders discover how to speak directly with colleagues about tensions and about how to know themselves well enough to keep from becoming defensive in the face of negative feedback.

She uses saintly examples to illustrate her points, calling upon stories of St. Francis and a Muslim sultan, Leo the Great, Archbishop Óscar Romero, and Our Lady, Undoer of Knots. Garrido also offers sample exercises and tools to work through conflict within an organization and provides self-assessment questions and a prayer at the end of each chapter to help apply it to your personal and professional life. A small group discussion guide and a parish resource guide, which features homily and bulletin aids are available as a free downloads for the book.

Features & Benefits

  • Redeeming Conflict was a 2017  winner of the Association of Catholic Publishers Excellence in Publishing Award: Resources for Ministry (Second Place) and Honorable Mention in the 2017 Catholic Press Association Book Awards: Professional Books.
  • Garrido’s previous book, Redeeming Administration, sold more than 10,000 copies and was a 2014 Catholic Press Association Award winner in the professional books category.
  • Garrido keeps a rigorous workshop, retreat, and teaching schedule.


"Great insight."

"Ann Garrido shares great insight into leading God’s people and facing conflict. She helps us become more self-aware and fosters pastoral sensitivity for those unavoidable times when we encounter discord and tension."


Most Rev. Gregory M. Aymond
Archbishop of New Orleans

"A wonderful picture."

"Ann Garrido’s book Redeeming Administration was a hit with the principals in the Archdiocese of Los Angeles and taught us all that the ‘ministry is in the interruption.’ Now, with Redeeming Conflict, she teaches us that conflict is the mechanism whereby God ‘matures creation.’ While conflict is inevitable in both our work and personal lives, Garrido paints a wonderful picture of how we can effectively listen, navigate tensions, and live in communion with fellow travelers on this journey in faith."

Kevin Baxter
Senior Director and Superintendent of Schools
Archdiocese of Los Angeles

"An enlightening theological reflection on our common human experience."

"We are once again indebted to Ann Garrido for leading us through an enlightening theological reflection on our common human experience and for helping us see the task of redeeming conflict as a lifelong calling to enter more deeply into the very heart of God."

David Lichter
Executive Director
National Association of Catholic Chaplains

"Every person in a leadership position—indeed anyone who is employed—should first be required to review this book."

"Every person in a leadership position—indeed anyone who is employed—should first be required to review this book. Dr. Garrido takes us on a journey of self-reflection through her questions at the end, and throughout each chapter which, if we are honest with ourselves, has the ability to transform the world’s thinking."

Janice Edwards-Armstrong
Director of Leadership Education
Association of Theological Schools

"A must for anyone engaged in pastoral ministry!"

 "Ann Garrido’s Redeeming Conflict is a must for anyone engaged in pastoral ministry! It is an easy-to-read guide for understanding and even appreciating conflict as a practical way to move forward in relationships between persons and groups. The stories of saints and greats, known and unknown, are particularly interesting and insightful. Garrido’s style is breezy and light, informed and rigorous. This book has the potential to make a great difference in how we, as persons and church, communicate, dialogue, and resolve problems."

Sr. Rose Pacatte, F.S.P.
Director of the Pauline Center for Media Studies

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